Exchange and returns
Did you change your mind and wish to return an article?
Did you order online?
You have the possibility to return your articles or report any anomaly within 30 days following the day of order. The return shipping costs are borne by Carré Blanc (except for items from the decoration range).
During the exceptional Christmas period, all your purchases from November 02 to December 25, 2022 can be returned for free until January 31, 2023 (except for items from the decoration range). Here are the steps to follow :
- Log into your account on the website www.carreblanc.com by clicking on "My account" and then "My orders" ;
- Then click on the order you wish to return, you will find a tab called "Return articles" ;
- Choose the articles you wish to return and select the reason why you want to return them ;
- Wait for a few minutes, a pre-paid label for your return will automatically appear in your customer account ;
- Print the label and stick it to your parcel ;
- After receipt and verification of your articles, their refund will be realised as soon as possible (at the latest 30 days following the return date, at the price charged and directly on the bank account used for the payment).
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Did you place an order in store?
You have the possibility to exchange your product directly in store. Refund using the website is not possible.
Get in touch with your nearest store if you have any question regarding your order.
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Free exchange in store
You have the possibility to exchange your product in store for any order placed in store and on the website www.carreblanc.com. In order to do so, go to the nearest Carré Blanc store.
Only exchanges and credit notes are accepted in store. Duvets, pillows, bedding protections can be exchanged or credited, in their original packaging and in good condition, only if the item has not been used.
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Any further questions?
Our customer service remains at your disposal for any question you may have.
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