Free store pickup
Services
Reserve online, collect in shop
How to benefit from it ?
You pay on-line.
Add
your items to your shopping cart
Choose
your pickup store
Pay on line
Your order will be available within2 hours**
If your order is immediately unavailable in shop, it will be available within 3 to 7 days.
Confirmation
You will receive a confirmation email from your shop as soon as your order is available.
* Subject to validation of your order by the shop during its opening hours.
How to benefit from it ?
Pay in-store.
Add
your items to your shopping cart
Choose
your pickup store
PAY IN STORE
You can then reserve your items, pay for them and collect them from your store within 2 hours*
This payment method is only available if the order is available in store within 2 hours.
Confirmation
You will receive a confirmation email from your store as soon as your order is available.
Subject to validation of your order by the shop during its opening hours.
Frequently asked questions
-
How do I choose in-store pick-up?
You can collect your order in-store...You can collect your order in-store at the checkout stage if you are offered the option of "payment in-store".
-
How do I know if I can collect my order within 2 hours?
Your order is available within two hours provided...Your order is available within two hours provided that it has been validated by your store.
In the opposite case, your order will be available in store within 3-7 working days. You will receive a confirmation email from your shop as soon as your order is available.
-
It states that my item is available within two hours, does that mean that i can pick up my order within two hours ?
Delivery of your item in 2 hours is possible provided...Delivery of your item in 2 hours is possible provided that your item is confirmed as available by the shop once your order has been sent to it.
If necessary, your item will be delivered to your shop within 3 to 7 days. You will receive a confirmation email from your shop as soon as your order is available.
-
In my shopping cart, i have several items some of which are indicated “available within two hours” and others are indicated “available within 3-5 working days”, will my items be delivered at the same time ?
Si votre boutique de retrait confirme que l’un de vos articles...If your collection store confirms that one of your items is not available, your entire order will be delivered to the shop within 3 to 7 days.
-
I made a mistake when choosing my collection point. How can I change my order?
If you have not yet paid for your order, you can...If you have not yet paid for your order, you can change it. If your order has already been paid for, it is not possible to make a change and we invite you to contact our customer service.
-
I don't want any more of my items and I haven't collected my order from the shop. Will I automatically be refunded for my order?
Once your order has been paid for from your online customer account...Once your order has been paid for from your online customer account, it can only be reimbursed if you come to the shop to collect your items and follow the instructions. return conditions.
-
I would like to return items that I have collected in shop. Can I drop them off in shop to get my money back?
The shop will not be able to issue refunds...The shop will not be able to issue refunds, but you can contact the shop to exchange your items, except for duvets, pillows and bedding protectors. We invite you to follow the return conditions.
Don't see your question in this FAQ?
Our customer service team will answer you.
