Our general sales conditions


Last updated: 02/14/2020

Preamble


The company CARRE BLANC DISTRIBUTION is specialized and recognized, on an international scale, in the trading of products of the CARRE BLANC brand. In this regard, it wished, in consultation with the members of its sales network, to create a merchant site with the aim of presenting the CARRE BLANC collections and thus constituting a new tool for communication and assistance in consumer choice. The photos are provided for illustrative purposes and are not contractual. The user is invited to refer to the description of each product to know its precise characteristics and to contact, if necessary, CARRE BLANC DISTRIBUTION on +33 (0) 4.77.23.60.66 for any additional information.

ARTICLE 1 - PURPOSE AND SCOPE 


These general conditions of sale govern the relations between the company CARRE BLANC DISTRIBUTION - simplified joint stock company with share capital of 1,563,125 euros, registered in the Trade and Companies Register of PARIS under number 400 102 349, whose registered office is located at 12/14 Rond-Point des Champs Elysées 75008 PARIS - and the only consumers wishing to purchase CARRE BLANC products posted on the website  https://www.carreblanc.com  (hereinafter the " Site ”).

The Site is accessible to all users of the Internet network in principle 24 / 24h and 7 / 7d, except interruption, programmed or not, by CARRE BLANC DISTRIBUTION or one of its service providers, for the needs of its maintenance and / or its security. or case of force majeure as defined by law,
CARRE BLANC DISTRIBUTION cannot be held liable for any damage, whatever its nature, resulting from the unavailability of the Site.

The characteristics of the products offered for sale via the internet are available on this Site. The photographs are not contractual and cannot engage the responsibility of CARRE BLANC DISTRIBUTION if errors occur.

For any question relating to CARRE BLANC products put online (characteristics, use, etc.), the user can also contact CARRE BLANC DISTRIBUTION by telephone in accordance with the terms set out in article 11 hereof. He is solely responsible for the choice of his orders and the use of CARRE BLANC products.

The user who places an order online expressly and unreservedly accepts all of these general conditions of sale, to the exclusion of all other conditions.
CARRE BLANC DISTRIBUTION also reserves the right to modify these general conditions of sale. In this case, the applicable conditions will be those online on the day the order is placed by the user; the date of the last update appearing at the top of these presents being authentic. The user can access the general conditions of sale on the aforementioned Site at any time (without the unavailability or temporary inaccessibility of the Site being able to engage the responsibility of CARRE BLANC DISTRIBUTION). As such, the user is advised to save and / or print the general conditions in force on the day of his order. A copy is also sent to him by e-mail with the confirmation of his order.

ARTICLE 2 - REGISTRATION ON THE SITE

To be able to place an order, the user must create an account on the Site.

After completing the required information for creating an account and submitting the registration request, the user receives a registration confirmation by email.

The user undertakes to provide accurate personal information and to update it, through his account in the “Dashboard” section. For more information on the collection, processing and use of personal data, the user can consult the privacy policy by clicking on this link Personal data policy and Cookies ;


ARTICLE 3 - ORDERS

The user of the Site can place an order for CARRE BLANC products placed online as follows:

By internet: on www.carreblanc.com

The user, who wishes to place an order, selects the product (s) of his choice by clicking on "Add to basket".

At the end of this step, and after having clicked on "see my basket", a summary page corresponding to the order form appears on the screen, allowing the user to make any modifications, then to validate by clicking on "Finalize" the command ".

To access the finalization of the order, the user must, after logging into his account, indicate the billing address and click on "I choose my delivery address".

The user then has the choice of the type of delivery, to his billing address, to another address or free pick-up in store. After choosing his delivery method, the user must click on "I go to payment".

The user can check the details of his order as well as its total price and correct any errors before payment. In addition, he must read and expressly accept the general conditions in order to finalize the sale with CARRE BLANC DISTRIBUTION by clicking on "I accept the general conditions of sale".

CARRE BLANC DISTRIBUTION will acknowledge receipt of the order as soon as it is validated, by sending a confirmation e-mail including details of the products ordered, its general conditions of sale then in force as well as the related invoice. The user formally accepts the use of electronic mail for order confirmation.

The CARRE BLANC product offers posted online are valid while stocks last. In the event of unavailability of a product after placing an order, CARRE BLANC DISTRIBUTION informs the user as soon as possible. The payment made by the latter for the unavailable product (s) is returned to him as soon as possible and at the latest within fourteen days of payment of the sums he has paid; no compensation can be claimed from CARRE BLANC DISTRIBUTION.

CARRE BLANC DISTRIBUTION reserves the right to refuse any order placed under conditions that appear abnormal or to block it until the problem is resolved (examples: non-payment of previous orders, etc.).

French is the only language offered for the conclusion of contracts, contractual information is only presented in this language. As a reminder, these general conditions of sale only apply to the French Site.

You can, at any time, access the details of your order, by logging into your account, section: "My orders".

ARTICLE 4 - DELIVERIES

The products ordered can only be delivered to mainland France, Monaco, Belgium, Germany, Luxembourg, Netherlands, Autrice, Spain (excluding islands), Ireland, United Kingdom, Italy, Portugal (excluding islands), Denmark , Estonia, Hungary, Latvia, Lithuania and the Czech Republic, to the address indicated when ordering after payment of the amount thereof has been recorded.
The products of the same order are, in principle, delivered in one go except for particular problems (unavailability of a product for example) or constraint related to the packaging (bulky articles for example).
The user has the choice between the following delivery options:

- Delivery to one of the CARRE BLANC points of sale located in mainland France or Belgium, excluding corners and with the exception of certain shops listed in Annex 2. For the withdrawal of the products, the presentation of a valid identity document will be required. Users will find the list and location of these CARRE BLANC points of sale on the online store. Delivery to a Carré Blanc store is free and takes place according to the same deadlines as home delivery (see below).
- Delivery to the address of your choice in mainland France, Monaco, Belgium, Germany, Luxembourg, Netherlands, Autrice, Spain (excluding islands), Ireland, United Kingdom, Italy, Portugal (excluding islands), Denmark , Estonia, Hungary, Latvia, Lithuania and the Czech Republic. Exclusions: Ceuta, Melilla, Canary Islands (Tenerife, Palma, Gran Canaria, La Gomera, El Hierro, Lanzarote, Fuerteventura), Azores, Madeira.

The order is shipped within an indicative period of 3 working days from its receipt on the Website.

The average transport time observed is 3 to 5 days in mainland France, Monaco, Belgium, Germany, Luxembourg, Netherlands, Autrice, Espahne (excluding islands), Ireland, Italy, Portugal (excluding islands) and United Kingdom. United.
The average transport time observed is 4 to 7 days in Denmark, Estonia, Hungary, Latvia, Lithuania, Czech Republic. 

The total time taken for the products to be made available in the store or at the address indicated is on average 8 to 10 working days from receipt of the order. It may not, in any case, ever exceed 30 days from the order. Delivery to the consumer's address is invoiced at the rate in force on the Site depending on the mode of transport and the country chosen by the latter.

For any additional information on the rates in force, please consult the page https://www.carreblanc.com/infos-livraisons .
At the time of delivery, it is up to the user to check the products delivered (quality, quantity, conformity with the order, etc.). No complaint will be taken into account at the expiration of the period of fourteen days from the day after the date of receipt of the products. A justified complaint made within this period will give the right to the exchange or refund of the product, without further compensation for the user.

ARTICLE 5 - PRICE

The prices of CARRE BLANC products posted online are indicated in euros. The price of each product selected by the user is indicated in bold and payable all taxes included. The price appearing on the summary of your order is indicated exclusive of tax and all taxes included. In the event of a change in the prices indicated on the online store, the products will be invoiced on the basis of the prices in force at the time the order is placed. These prices are exclusive of delivery costs. The selling prices are the selling prices commonly observed in stores in the countries of delivery.

ARTICLE 6 - TERMS OF PAYMENT / INVOICE

All products are payable in cash when ordering. In accordance with Article L. 221-14 of the Consumer Code, you acknowledge that by placing an order on the online store, you agree to pay CARRE BLANC DISTRIBUTION the full amount of the order. Payment is made in euros only through the DALENYS system (Be2Bill).

You can make your payment:
- By credit card
- By Paypal
- By Bancontat only for customers with a delivery address in Belgium. 

It is specified that at no time, the company CARRE BLANC DISTRIBUTION has knowledge of the bank card numbers provided by the user but that it is simply informed by the banking establishment that a transfer corresponding to the amount of the order. was made on his account.

If for any reason whatsoever (opposition or refusal of the issuing center for example), the debit of the sums due was impossible, the sale would be canceled altogether and the delivery would not be made.

The invoice relating to your purchase will be communicated to you when sending the confirmation email acknowledging receipt of your order. It will also be available on your online customer account at all times.

ARTICLE 7 - RESERVATION OF OWNERSHIP / TRANSFER OF RISK CLAUSE

The transfer of ownership of the products ordered is subject to full payment of their price. This clause does not prevent the transfer of risks related to the products to be borne by the purchaser from their delivery.

ARTICLE 8 - RIGHT OF WITHDRAWAL / RETURN

The Carré Blanc points of sale do not in any case manage the returns of packages from the Website. They accept exchanges of products purchased on the Website, excluding bedding products (duvets and earflaps) and  products from the decorative range  (excluding textile decoration). No refund will be possible. 

With the exception of bedding products (duvets and earflaps) and  products from the decorative range (excluding textile decoration), all products ordered (including products on promotion, sales, etc.) can be exchanged at a Carré Blanc point of sale located in metropolitan France or in Belgium (At the except for corners in department stores and factory outlets) or an online refund in the event of a return by post within the legal withdrawal period, namely 14 clear days from the day  after receipt of the order. This without having to justify reasons or pay penalties, the return costs by post being borne by Carré Blanc (excluding products from the decorative range), on the basis of the delivery rate indicated on the company's invoice. sender addressed to the consumer when returning the package. When the legal withdrawal period of 14 days expires on a Saturday, Sunday, public holiday or non-working day, it is protected until the first following working day. Products returned by post must be subject to a prior return declaration on the Site.

The user can exercise his right of withdrawal:
- by connecting to his Carré Blanc account then heading "my account", "my orders", "see my order", "return products", the consumer will obtain his return number which he must include in the package.
- by using the model withdrawal form appended to the general conditions of sale or any other unambiguous declaration, by post to the following address: 10 boulevard de Nancy, 43200 Roanne or by email: service.client @ carreblanc.com.
CARRE BLANC DISTRIBUTION will reimburse the products returned to the user as soon as possible and at the latest within fourteen days of receipt of the package at its premises, at the invoiced price (delivery costs included only up to the standard delivery method for each country) and by the same means of payment as that which you used for the initial transaction (by reference to article 6 hereof). In any case, this reimbursement will not incur costs for you.

Returned products must be intact, complete and packaged in their original packaging. The consumer must return the goods to the seller, at the latest within 14 days of sending his decision to withdraw. In the event of a total or partial return of an order, reimbursed or not by CARRE BLANC DISTRIBUTION, the risks (theft, loss of packages, etc.) related to the return are the sole responsibility of the consumer who must then, if so, if necessary, open a dispute with the company commissioned for the shipment. No refund will be made without prior receipt of the return package to the following address:
CARRE BLANC DISTRIBUTION
Customer Service
10 boulevard de Nancy
42300 ROANNE You can contact us:
By internet: “Customer service” section
By phone and chat: from Monday to Friday from 8 am to 6 pm at +33 (0) 9 78 46 00 20 (Price of a standard call)
By email: service.client@carreblanc.com


ARTICLE 9 - GUARANTEES

All CARRE BLANC products for sale on the online store are subject to the legal guarantee of conformity and the guarantee against hidden defects.
In this regard, it is recalled that according to French law:

Legal guarantee of conformity
Pursuant to article L.217-4 of the Consumer Code “ The seller is required to deliver goods in accordance with the contract and is liable for defects in conformity existing at the time of issue. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility ”. Under the terms of article L.217-5 of the Consumer Code “ The good complies with the contract:
1 ° If it is suitable for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter has presented to the buyer in the form of a sample or a model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. "Under the terms of article L 217-12 of the Consumer Code"The action resulting from the lack of conformity lapses two years after delivery of the goods ”. In accordance with article L 218-1 of the Consumer Code, the seller cannot exempt himself from this guarantee or limit its scope with regard to a consumer. As a reminder, when acting as a legal guarantee of conformity, the consumer:
- has a period of two years from the delivery of the goods to act;
- can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
- is exempt from providing proof of the existence of the lack of conformity of the goods during the 2 years following delivery of the goods, unless proven otherwise. The legal guarantee of conformity applies regardless of any commercial guarantee granted.


Guarantee against hidden defects
Under the terms of articles 1641 and 1648 paragraph 1 of the civil code “ The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which diminish so much this use that the buyer would not have acquired, or would have given a lower price, if he had known them . ".
The action resulting from crippling defects must be brought by the purchaser within two years from the discovery of the defect. [… ] ”.

In accordance with French law, the seller cannot exempt himself from this guarantee or limit its scope with regard to a consumer.
The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644. of the civil code. Finally, in accordance with article 2232 of the Civil Code, it is recalled that: " The postponement of the starting point, the suspension or the interruption of the limitation period cannot have the effect of extending the period of the extinctive limitation period beyond twenty years from the day of the birth of the right. "

ARTICLE 10 - RESPONSIBILITY

CARRE BLANC DISTRIBUTION is responsible for the proper performance, by itself and through its intermediaries, of its obligations under the sales contract concluded at a distance (without prejudice to its right of recourse against its intermediaries). On the other hand, it cannot be held responsible for the non-performance or improper performance of the contract when this is attributable either to the user, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a force majeure. CARRE BLANC DISTRIBUTION cannot be held responsible for any IT malfunctions on its site (interruptions, etc.), although it obviously does everything in its power to guarantee the continuity of access to its site and to its various functionalities.

ARTICLE 11 - INFORMATION / COMPLAINTS

For any information, complaint or question relating to these general conditions of sale, to CARRE BLANC products placed online and to the follow-up of orders, the user can contact the customer service of the company CARRE BLANC DISTRIBUTION, by recalling his number. order, as follows:
By mail: CARRE BLANC DISTRIBUTION
Customer Service
10 boulevard de Nancy
42300 ROANNE
By internet: Customer service  " section
By phone and chat: from Monday to Friday from 8 am to 6 pm at +33 (0) 9 78 46 00 20 - price of a standard call.
By emailservice.client@carreblanc.com

ARTICLE 12 - INTELLECTUAL PROPERTY

The elements of the Site, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents.

In this regard, any reproduction or use, total or partial, of any nature and on any medium whatsoever, in France or abroad, of elements of the CARRE BLANC Site is strictly prohibited (except, however, when this reproduction or use is made for the personal use of the user, for non-commercial purposes only, without the latter being able to modify the content and subject to retaining the copyright notices).

Any link to the Site must be removed at the request of CARRE BLANC DISTRIBUTION.

ARTICLE 13 - RECOURSE TO MEDIATION

As a reminder, any consumer has the right to have recourse free of charge to a consumer mediator for the amicable resolution of the dispute between him and a professional.
In accordance with articles of the Consumer Code L.611-1 et seq., It is provided that for any dispute of a contractual nature that could not be resolved within the framework of a complaint previously submitted to our customer service, you can, in your capacity as consumer, resort to mediation free of charge.

ARTICLE 14 - APPLICABLE LAW / LANGUAGE / COMPETENT JURISDICTIONS

These general conditions of sale and the contract concluded in application, are subject to French law. If one of the clauses of the contract or of the provisions of these General Conditions of Sale were to be canceled or declared illegal by a final court decision, this nullity or illegality would in no way affect the other clauses or provisions, which would continue to apply. 'apply. The contractual information is presented in French and the products offered for sale comply with French and European regulations. The responsibility of the company CARRE BLANC DISTRIBUTION can not be engaged in the event of non-compliance with the regulations of a foreign country in which the product is used.  In the event of a dispute, the parties will first try to settle their dispute amicably. In the absence of agreement and in the event of referral to the courts, each party grants exclusive jurisdiction to the French courts.

APPENDIX 1: STANDARD WITHDRAWAL FORM 

(Please complete and return this form only if you wish to withdraw from the contract)

For the attention of CARRE BLANC DISTRIBUTION, Customer Service, 10 boulevard de Nancy, 42300 ROANNE.

  • Fax number :
  • E-mail adress : 
  • I / we (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the sale of the property below:
  • Ordered on (*) / received on (*): 
  • Name of consumer (s): 
  • Address of consumer (s): 
  • Signature of consumer (s) (only if this form is notified on paper): 
  • Date: 
(*) Cross out the unnecessary mention.

APPENDIX 2: LIST OF STORES THAT DO NOT ACCEPT "IN-STORE" DELIVERY

  • All corners and shops located in department stores. 
  • All factory outlets. 

 

General conditions of the Carré Blanc & Moi loyalty program

 

The purpose of these general conditions is to define the conditions of use of the loyalty program (hereinafter the “Program”) in CARRE BLANC stores in mainland France (excluding Docks du Blanc and Nailloux) participating in the Program and on the site internet www.carreblanc.com (hereinafter the “Site”), by customers who have subscribed to the Program (hereinafter the “Member”). Membership of the Program implies the express and unreserved acceptance of all of these general conditions by the Member. The Member therefore confirms having read and understood all of these general conditions and the Confidentiality Policy before using the Program and undertakes to respect them.

ARTICLE 1 - LEGAL NOTICE 

The CARRE BLANC Program is developed and managed by the company CARRE BLANC DISTRIBUTION, a simplified joint stock company with capital of 1,563,125 euros, whose registered office is 12-14, Rond-Point des Champs Elysées at 75008 PARIS, registered in the Register of Commerce and Companies of PARIS under number 400 102 349 (hereinafter referred to as “CARRE BLANC”).

ARTICLE 2 - CONDITIONS OF MEMBERSHIP

Membership in the Program is free. It is offered by the sales hostess and when creating a customer account on the Site, or can be requested by any natural person of full age, other than a member of the staff, during any purchase made in a participating CARRE BLANC store or on the site.
In order to confirm the Subscriber's adherence to the Program and so that the latter is informed of the latest brand news, the Subscriber will provide the following information:
• Title, surname and first name
• As desired or cumulatively: Postal address, address email (mandatory to benefit from loyalty on our website), mobile number
• And if he wishes, his date of birth.
Only one membership per person can be validated.
CARRE BLANC reserves the right to modify the conditions of membership of the Program at any time.

ARTICLE 3 - OPERATING CONDITIONS

When creating the Customer File in the store or when creating a customer account on the Site, the Member is assigned a customer number.
Customers already registered for the previous in-store program subscribe to the new program provided they have completed or updated the Customer Form. They then keep their customer number.
Customers who already have a customer account on the Site will automatically benefit from the Program and keep their customer number.

ARTICLE 4 - ADVANTAGES OF THE PROGRAM

  • The welcome offer: during the first purchase made after Membership, a welcome offer in the form of a voucher will allow the Member to benefit from a discount of € 10 for every € 50 of purchase (this offer will not be valid on the purchase of gift cards and will not be cumulative with other promotions or current sales) which will be valid on his next purchase if the latter is made within 60 days from the day after the first purchase.

  • The permanent offer: from the second purchase and with each subsequent purchase, a frequent visit offer of 10% discount (this offer will not be valid for the purchase of gift cards and will not be cumulative with other promotions in course) will be distributed to the Member, and will be valid on the next purchase made within 60 days from the day after this purchase.

  • Exchange without receipt in store: on unwashed, unused items in their original packaging within 30 days of purchase. Any item purchased in store can be exchanged or credited. For hygiene reasons, duvets, pillows and bedding protections are not exchanged.

  • For all returns following purchases made on the Site, please refer to our General Conditions of Sale above or by clicking here

And many other surprises await you ...


ARTICLE 5 - PERSONAL DATA

The member's personal information is processed by CARRE BLANC in order to send him information on our brand and on exclusive or non-exclusive commercial offers. By subscribing to the Program, the Member consents to the use of personal data concerning him by CARRE BLANC.
In accordance with the Data Protection Act of January 6, 1978 as amended by Law No. 2018-493 of June 20, 2018, the Member has in particular a right of access, rectification, limitation, opposition and 'deletion of information concerning him. The Member may object to receiving CARRE BLANC offers and more generally has the right to object to any form of processing as defined in paragraph 3 of article 2 of said law. To do so, all you need to do is write to: CARRE BLANC Customer Service, 10 Boulevard de Nancy 42300 Roanne or to service.client@carreblanc.com. For more information on the collection, processing and use of personal data, 

ARTICLE 6 - WITHDRAWAL OF BENEFITS FROM THE PROGRAM

CARRE BLANC reserves the right to take any action it deems useful in the event of abusive or fraudulent use of the Program.
1) Any breach of these general conditions, any abusive or fraudulent use of the benefits of the Program by the Member or by any third party acting on behalf of a Member, may automatically result in the cancellation of the benefits linked to the Program.
2) Benefits acquired in violation of these general conditions or by abusive or fraudulent use of the Program will be canceled without compensation of any kind.

ARTICLE 7 - MODIFICATION OF THE PROGRAM

CARRE BLANC reserves the right to modify, supplement or interrupt the Program or these general conditions at any time, subject to informing the Member via the site www.carreblanc.com and / or by posting in store, respecting a one month's notice.
The current version of the general conditions of use is available in all CARRE BLANC stores in Metropolitan France that are members of the Program (excluding Docks du Blanc and Nailloux) and on the site www.carreblanc.com.
In the event of termination or modification of the Program, CARRE BLANC will grant the Member the possibility of using the advantages which he has previously acquired for one month. If these advantages are not used at the initiative of the Member, the advantages will be permanently lost.