Our general terms
and conditions of sale

Last update: 28/04/2022

Preamble.

CARRÉ BLANC DISTRIBUTION is an internationally recognised specialist in the sale of CARRÉ BLANC brand products. In this respect, and in consultation with the members of its sales network, it wished to create an e-commerce Site whose purpose is to present the CARRÉ BLANC collections and thus to constitute a new communication tool and an aid to consumer choice. The photos are provided for illustrative purposes only and are not contractually binding. The user is invited to refer to the description of each product to find out its precise characteristics and, if necessary, to contact CARRÉ BLANC DISTRIBUTION on +33 (0)9 78 46 00 20 to obtain any additional information.

ARTICLE 1 - OBJECT AND SCOPE OF APPLICATIO

These general terms and conditions of sale govern the relationship between CARRÉ BLANC DISTRIBUTION - a simplified joint stock company with a share capital of 1,563,125 euros, registered in the PARIS Trade and Companies Register under number 400 102 349, whose registered office is located at 12 / 14 Rond-Point des Champs Elysées 75008 PARIS - and consumers wishing to purchase CARRÉ BLANC products placed online on the https://www.carreblanc.com website (hereinafter the "Site").

The Site is accessible to all users of the Internet network in principle 24/24h and 7/7d, except in the case of interruption, programmed or not, by CARRÉ BLANC DISTRIBUTION or one of its service providers, for the needs of its maintenance and/or its security or in the case of force majeure as defined by law, CARRÉ BLANC DISTRIBUTION cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the Site.

The characteristics of the products offered for sale via the Internet are available on this Site. The photographs are not contractual and CARRÉ BLANC DISTRIBUTION cannot be held responsible for any errors.

For any question relating to the CARRÉ BLANC products on line (characteristics, use, etc.), the user can also contact CARRÉ BLANC DISTRIBUTION by telephone in accordance with the terms and conditions set out in article 11 of these terms and conditions. The user is solely responsible for the choice of his orders and the use of CARRÉ BLANC products.

The user who places an order online expressly accepts, without reservation, the entirety of these general conditions of sale, to the exclusion of all other conditions. CARRÉ BLANC DISTRIBUTION also reserves the right to modify these general conditions of sale. In this case, the applicable conditions will be those on line on the day the order is placed by the user; the date of the last update appearing at the top of these terms and conditions being taken as proof. The user can access the general conditions of sale on the aforementioned Site at any time (without CARRÉ BLANC DISTRIBUTION being held responsible for the temporary unavailability or inaccessibility of the Site). In this respect, the user is advised to save and/or print the general conditions in force on the day of their order. A copy is also sent to them by e-mail with the confirmation of their order.

ARTICLE 2 - REGISTRATION ON THE SITE

In order to place an order, the user must create an account on the Site.

After filling in the information required to create an account and submitting the registration request, the user will receive confirmation of registration by email.

Users undertake to provide accurate personal information and to update it via their account in the "Dashboard" section. For more information on the collection, processing and use of personal data, users can consult the privacy policy by clicking on this link Personal data and cookies policy;

ARTICLE 3 - ORDERS

Users of the Site may place an order for CARRÉ BLANC products placed online in the following manner:

By internet: sur www.carreblanc.com

Users wishing to place an order select the product(s) of their choice by clicking on "Add to basket".

At the end of this stage, and after clicking on "View my basket", a summary page corresponding to the order form appears on the screen, allowing the user to make any changes, and then to validate by clicking on "Finalise order".

To finalise the order, the user must log into their account, enter the billing address and click on "I choose my delivery address".

The user then has a choice of delivery: to their billing address, to another address or free collection from a shop. Once they have chosen their delivery method, users click on "Proceed to payment".

The user will be able to check the details of his order as well as its total price and correct any errors before payment. They must also read and expressly accept the general conditions in order to finalise the sale with CARRÉ BLANC DISTRIBUTION by clicking on "I accept the general conditions of sale".

CARRÉ BLANC DISTRIBUTION will acknowledge receipt of the order as soon as it has been validated, by sending a confirmation e-mail including details of the products ordered, its general conditions of sale then in force as well as the related invoice. The user formally accepts the use of electronic mail for order confirmation.

The CARRÉ BLANC product offers placed online are valid while stocks last. If a product is unavailable after an order has been placed, CARRÉ BLANC DISTRIBUTION will inform the user as soon as possible. The payment made by the latter for the unavailable product(s) will be returned to him/her as soon as possible and at the latest within fourteen days of payment of the sums he/she has paid; no compensation can be claimed from CARRÉ BLANC DISTRIBUTION.

CARRÉ BLANC DISTRIBUTION reserves the right to refuse any order placed under conditions which appear to it to be abnormal or to block it until the problem is resolved (examples: non-payment of previous orders etc.).

French is the only language offered for the conclusion of contracts, and contractual information is only presented in this language. As a reminder, these general terms and conditions of sale only apply to the French Site.

You can access the details of your order at any time by logging into your account under the heading "My orders".

ARTICLE 4 - DELIVERY

Products ordered may only be delivered to mainland France, Monaco, Belgium, Germany, Luxembourg, the Netherlands, Austria, Spain (excluding islands), Ireland, Italy, Portugal (excluding islands), Denmark, Estonia, Hungary, Latvia, Lithuania and the Czech Republic, to the address indicated when the order was placed, once payment has been received. Products in the same order are, in principle, delivered in a single shipment unless there are particular problems (e.g. unavailability of a product) or packaging constraints (e.g. bulky items). The user can choose between the following delivery options:

- Delivery to one of the CARRÉ BLANC points of sale located in mainland France, excluding corners and with the exception of certain boutiques listed in Appendix 2. To collect the products, presentation of a valid form of identification will be required. Users will find the list and location of these CARRÉ BLANC points of sale on the online shop. Delivery to a Carré Blanc shop is free of charge and takes place within the same timeframe as home delivery (see below).

- Delivery to the address of your choice in mainland France, Monaco, Belgium, Germany, Luxembourg, the Netherlands, Austria, Spain (excluding islands), Ireland, Italy, Portugal (excluding islands), Denmark, Estonia, Hungary, Latvia, Lithuania and the Czech Republic. Exclusions: Ceuta, Melilla, Canary Islands (Tenerife, Palma, Gran Canaria, La Gomera, El Hierro, Lanzarote, Fuerteventura), Azores, Madeira.

Orders are dispatched within an indicative period of 3 working days from receipt on the Website.

At the end of this stage, and after clicking on "View my basket", a summary page corresponding to the order form appears on the screen, allowing the user to make any changes, and then to validate by clicking on "Finalise order".

To finalise the order, the user must log into their account, enter the billing address and click on "I choose my delivery address".

The user then has a choice of delivery: to their billing address, to another address or free collection from a shop. Once they have chosen their delivery method, users click on "Proceed to payment".

The user will be able to check the details of his order as well as its total price and correct any errors before payment. They must also read and expressly accept the general conditions in order to finalise the sale with CARRÉ BLANC DISTRIBUTION by clicking on "I accept the general conditions of sale".

The average delivery time observed is 3 to 5 days in mainland France, Monaco, Belgium, Germany, Luxembourg, the Netherlands, Austria, Spain (excluding islands), Ireland, Italy and Portugal (excluding islands). The average transport time observed is 4 to 7 days in Denmark, Estonia, Hungary, Latvia, Lithuania and the Czech Republic.

The total delivery time for products in the shop or at the address indicated is on average 8 to 10 working days from receipt of the order. In any event, it may never exceed 30 days from the date of order. Delivery to the consumer's address is invoiced at the rate in force on the Site depending on the mode of transport and the country chosen by the consumer.

For further information on current tariffs, please consult the page https://www.carreblanc.com/infos-livraisons. At the time of delivery, it is the user's responsibility to check the products delivered (quality, quantity, conformity with the order, etc.). No complaint will be taken into account after the expiry of a period of fourteen days from the day following the date of receipt of the products. A justified complaint made within this period will entitle the user to an exchange or refund of the product, without any further compensation.

ARTICLE 5 - PRICES

The prices of CARRÉ BLANC products on line are indicated in euros. The price of each product selected by the user is indicated in bold and payable inclusive of all taxes. The price appearing on the summary of your order is indicated exclusive of tax and inclusive of all taxes. In the event of a change in the prices indicated on the online shop, the products will be invoiced on the basis of the prices in force at the time the order is registered. These prices do not include delivery costs. The sales prices are those currently observed in shops in the countries of delivery. The price of each product selected by the user is indicated in bold and is payable inclusive of all taxes (including VAT at the current statutory rate and any applicable eco-taxes).

ARTICLE 6 - TERMS OF PAYMENT/INVOICE

All products are payable in cash when ordered. In accordance with article L. 221-14 of the French Consumer Code, you acknowledge that by placing an order on the online shop, you undertake to pay CARRÉ BLANC DISTRIBUTION the full amount of the order. Payment is made in euros only via the DALENYS system (Be2Bill).

You can make your payment:

  • By credit card ;
  • With PayPal ;
  • With Bancontact, only for customers with a delivery address in Belgium;
  • With Alma, for 3 times free of charge for all deliveries in mainland France.

Payment of your order in 3 free instalments with our partner ALMA.

Our partner ALMA offers you a financing solution called Alma 3x, which enables you to pay for your purchases from €100 to €2,000 in 3 installments with your bank card, with Carré Blanc paying the fees on payment commissions.
Conditions : This offer is reserved for individuals (natural persons of legal age) residing in France and holding a Visa, MasterCard or Amex bank card with a validity date greater than the chosen financing period. Systematic authorization cards such as Electron, Maestro, Nickel, etc., as well as e-cards and Indigo cards, are not accepted.
IMPORTANT NOTE: After further study, ALMA reserves the right to refuse financing for an order pre-accepted at the time of payment. You will be notified by e-mail or telephone within 5 days of placing your order. In this case, your order will be cancelled by our services.

See detailed conditions

It is specified that at no time does the company CARRÉ BLANC DISTRIBUTION have knowledge of the bank card numbers provided by the user but that it is simply informed by the bank that a transfer corresponding to the amount of the order has been made to its account.

If, for any reason whatsoever (opposition or refusal by the issuing centre, for example), it is impossible to debit the sums due, the sale will be cancelled outright and delivery will not be made.

The invoice for your purchase will be sent to you when you receive the confirmation e-mail acknowledging receipt of your order. It will also be available in your online customer account at any time.

ARTICLE 7 - ECO-CONTRIBUTION

As a producer of waste within the meaning of article L.541-1-1 of the Environmental Code, CARRÉ BLANC is registered with the following eco-organisations:

ID REP (Refashion) : FR026037_11HDBB
ID REP (Citeo-papier) : FR233693_03HHOM
ID REP (Citeo-emballage) : FR026037_01ZQFO
ID REP (Eco-mobilier) : FR026037_10Z0BM

These identifiers guarantee that CARRÉ BLANC complies with its regulatory obligations under article L 541-10-1 10° and 11° of the French Environment Code. »

ARTICLE 8 - RETENTION OF TITLE CLAUSE / TRANSFER OF RISKS

The transfer of ownership of the products ordered is subject to full payment of their price. The present clause does not prevent the transfer of the risks associated with the products to the purchaser as from their delivery.

ARTICLE 9 - RIGHT OF WITHDRAWAL / RETURN

Carré Blanc's outlets do not manage the return of parcels from the Website. They accept exchanges of products bought on the Website except bedding products (duvets and pillows) and products of the decoration range (except textile decoration). No refunds will be possible.

With the exception of embroidered products, bedding products (duvets and pillows) and products from the decoration range (excluding textile decoration), all products ordered (including promotional products, sales, etc.. ) can be exchanged in a Carré Blanc point of sale located in metropolitan France (with the exception of corners in department stores and factory outlets) or refunded online if returned by post within the legal withdrawal period, i.e. 14 clear days from the day after receipt of the order (cf. Article L.221-18 of the French Consumer Code). This without having to justify reasons or pay penalties, the cost of return by post being borne by Carré Blanc (excluding products in the decor range), on the basis of the delivery rate indicated on the invoice of the shipping company sent to the consumer when returning the package. When the legal 14-day cooling-off period expires on a Saturday, Sunday, public holiday or non-working day, it is extended until the next working day. Products returned by post must be declared in advance on the Site.

Users may exercise their right of withdrawal:
- By logging into his account Carré Blanc then heading "my account", "my orders", "see my order", "return products", the consumer will get his return number that he must include in the package.
- using the model withdrawal form attached to the general terms and conditions of sale or any other unambiguous statement, by post to the following address: 10 boulevard de Nancy, 4200 Roanne or by e-mail: [email protected].

CARRÉ BLANC DISTRIBUTION will reimburse the products returned to the user as soon as possible and at the latest within fourteen days following receipt of the parcel in its premises, at the price invoiced (delivery costs included only up to the standard delivery method for each country) and using the same means of payment as that which you used for the initial transaction (by reference to article 6 of these terms and conditions). In any event, this refund will not incur any costs for you.

Products returned must be intact, complete and packaged in their original packaging. The consumer must return the goods to the salesman, at the latest in the 14 days following the sending of his decision to retract. In the case of a total or partial return of an order, reimbursed or not by CARRÉ BLANC DISTRIBUTION, the risks (theft, loss of parcel etc.) linked to the return are the exclusive responsibility of the consumer who must then, if necessary, open a dispute with the company appointed for the shipment. No reimbursement will be made without prior receipt of the return parcel at the following address:

CARRÉ BLANC DISTRIBUTION
Service Client
10 boulevard de Nancy
42300 ROANNE

You can contact us here:
By internet: "Customer service" section
By telephone and chat: Monday to Friday from 8am to 6pm on 09 78 46 00 20 (price of a standard call)
By mail: [email protected]

ARTICLE 10 - GUARANTEES

All CARRÉ BLANC products on sale in the online shop are subject to the legal guarantee of conformity and the guarantee against hidden defects. In this respect, it is recalled that under French law:

Legal guarantee of conformity
According to Article L.217-3 of the French Consumer Code, The seller shall deliver goods that comply with the contract and with the criteria set out in Article L.217-5. He shall be liable for any lack of conformity that existed at the time of delivery of the goods within the meaning of article L.216-1, and which becomes apparent within two years of delivery. In the case of a contract for the sale of goods containing digital elements:

1° Where the contract provides for the continuous supply of digital content or a digital service for a period of two years or less, or where the contract does not specify the duration of the supply, the seller shall be liable for any lack of conformity of the digital content or digital service which becomes apparent within two years of delivery of the goods;
2° Where the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller shall be liable for any lack of conformity of the digital content or digital service that arises during the period in which it is supplied under the contract.

For such goods, the applicable time limit does not deprive the consumer of his right to updates in accordance with the provisions of article L.217-19.

The seller shall also be liable, for the same period, for any lack of conformity resulting from the packaging, the assembly instructions or the installation, where the latter was his responsibility under the contract or was carried out under his responsibility, or where the incorrect installation, carried out by the consumer as provided for in the contract, is due to shortcomings or errors in the installation instructions supplied by the seller.

This guarantee period applies without prejudice to articles 2224 et seq. of the Civil Code. The starting point of the limitation period for the consumer's action is the day on which the consumer becomes aware of the lack of conformity.

According to Article L.217-4 of the French Consumer Code: Goods conform to the contract if they meet the following criteria, where applicable:

1° It corresponds to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability or any other characteristic provided for in the contract;
2° It is fit for any special purpose intended by the consumer, made known to the seller no later than the time of conclusion of the contract and accepted by the latter;
3° It is supplied with all accessories and installation instructions, which must be supplied in accordance with the contract;
4° It is updated in accordance with the contract.

Article L.217-5 of the French Consumer Code states that :

I. In addition to the criteria for compliance with the contract, the property is compliant if it meets the following criteria:

1° It is fit for the use normally expected of goods of the same type, taking into account, where appropriate, any provisions of European Union and national law and all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it possesses the qualities which the seller presented to the consumer in the form of a sample or model before the conclusion of the contract;
3° LWhere applicable, the digital elements it contains are provided according to the most recent version available at the time the contract is concluded, unless the parties agree otherwise;
4° Where applicable, it is delivered with all the accessories, including packaging, and installation instructions that the consumer may legitimately expect;
5° Where applicable, it is supplied with updates that the consumer can legitimately expect, in accordance with the provisions of Article L.217-19 ;
6° It corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, which the consumer can legitimately expect for goods of the same type, taking into account the nature of the goods as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.

II. However, the seller shall not be bound by any of the public declarations mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately in a position to know them;
2° At the time the contract was concluded, the public declarations had been corrected in conditions comparable to the initial declarations;
3° or that the public statements had no influence on the purchase decision.

III. The consumer may not contest the conformity by invoking a defect relating to one or more particular characteristics of the goods which he was specifically informed deviated from the conformity criteria set out in this article, a deviation to which he expressly and separately consented when the contract was concluded.

Pursuant to article L. 217-28 of the French Consumer Code: When the consumer asks the guarantor, during the term of the legal guarantee or the commercial guarantee that was granted to him at the time of the purchase or repair of a good, for a repair covered by this guarantee, any period of immobilisation suspends the guarantee that remained to run until the delivery of the repaired good. This period runs from the date of the consumer's request for service or from the date on which the goods in question are made available for repair or replacement, if this starting point is more favourable to the consumer. The guarantee period is also suspended when the consumer and the guarantor enter into negotiations with a view to an amicable settlement.

Under the terms of article L.218-2, notwithstanding article 2254 of the Civil Code, the parties to a contract between a professional and a consumer may not, even by mutual agreement, alter the duration of the limitation period or add to the grounds for suspending or interrupting it.

Accordingly, when acting under the legal guarantee of conformity, consumers: have a period of two years from the date of delivery of the goods in which to take action; can choose between repairing or replacing the goods, subject to the cost conditions set out in article L.217-12 of the Consumer Code; are exempt from proving the existence of the lack of conformity of the good during the six months following delivery of the goods. This period has been extended to twenty-four months since 18 March 2016, except for second-hand goods (now twelve months). The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted. Consumers may decide to invoke the warranty against hidden defects in the goods sold, as defined in article 1641 of the French Civil Code. In this case, the consumer may choose between rescinding the sale or reducing the sale price in accordance with article 1644 of the French Civil Code.

Hidden defects guarantee

Under articles 1641 and 1648 paragraph 1 of the French Civil Code :

« The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them. »

« The action resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect. (...) »

In accordance with French law, the seller may not exempt himself from this warranty or limit its scope with regard to a consumer.

The consumer may decide to invoke the warranty against latent defects in the item sold, in accordance with article 1641 of the French Civil Code, and may choose between rescission of the sale or a reduction in the purchase price, in accordance with article 1644 of the French Civil Code. Lastly, in accordance with article 2232 of the French Civil Code, we remind you that: Postponing the starting point, suspending or interrupting the statute of limitations may not have the effect of extending the extinctive statute of limitations beyond twenty years from the date on which the right arose.

ARTICLE 11 - LIABILITY

CARRÉ BLANC DISTRIBUTION is responsible for the proper performance, by itself and its intermediaries, of its obligations under the distance selling contract (without prejudice to its right of recourse against its intermediaries). On the other hand, CARRÉ BLANC DISTRIBUTION cannot be held responsible for the non-performance or improper performance of the contract when this is attributable either to the user, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure. CARRÉ BLANC DISTRIBUTION cannot be held responsible for any computer malfunctions on its site (interruptions, etc.), although it does everything in its power to guarantee continued access to its site and its various functions.

ARTICLE 12 - INFORMATION / COMPLAINTS

For any information, complaint or question relating to the present general terms and conditions of sale, to the CARRÉ BLANC products placed online and to the tracking of orders, the user may contact the customer service department of the company CARRÉ BLANC DISTRIBUTION, by quoting his order number, in the following manner:

By post: CARRÉ BLANC DISTRIBUTION
Service Client
10 boulevard de Nancy
42300 ROANNE
By internet : "Customer service" section
By phone and chat : Monday to Friday, 08:00 to 18:00: 09 78 46 00 20 - price of a standard call.
By mail: [email protected]

ARTICLE 13 - INTELLECTUAL PROPERTY

The elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.

In this respect, any reproduction or use, total or partial, of any nature and on any medium whatsoever, in France or abroad, of elements of the CARRÉ BLANC Site is strictly prohibited (except, however, when such reproduction or use is made for the personal use of the user, for non-commercial purposes only, without the latter being able to modify the content and provided that he retains the mentions relating to copyright).

Any link to the Site must be removed at the request of CARRÉ BLANC DISTRIBUTION.

ARTICLE 14 - USE OF MEDIATION

As a reminder, any consumer has the right to have recourse, free of charge, to a consumer mediator for the amicable resolution of a dispute with a professional. In accordance with articles L.611-1 et seq. of the French Consumer Code, for any contractual dispute that cannot be resolved through a complaint previously lodged with our customer service department, you may, as a consumer, have free recourse to mediation.

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, CARRÉ BLANC has joined the FEVAD mediation service, whose contact details are as follows: [email protected] or 01 42 56 38 86. After prior written contact with CARRÉ BLANC, and in the event of a complaint not amicably resolved by the CARRÉ BLANC Customer Service Department, the Mediation Service may be contacted for any consumer dispute for which no settlement has been reached. To find out how to contact the Mediator, click here. www.mediateurfevad.fr. At European level, the European Commission provides an online dispute resolution platform, accessible at the following address: http://ec.europa.eu/consumers/odr. The European Commission will transfer your complaint to the competent national ombudsmen.

ARTICLE 15 - APPLICABLE LAW/LANGUAGE/JURISDICTION

The present General Terms and Conditions of Sale and the contract concluded in application thereof are governed by French law. Should any clause of the contract or any provision of these General Terms and Conditions of Sale be declared null and void or illegal by a final court decision, such nullity or illegality shall in no way affect the other clauses or provisions, which shall continue to apply. The contractual information is presented in French and the products offered for sale comply with French and European regulations. CARRÉ BLANC DISTRIBUTION shall not be held liable in the event of non-compliance with the regulations of a foreign country in which the product is used. In the event of a dispute, the parties will first try to settle their differences amicably. In the event of failure to reach an amicable settlement and in the event of legal action, each party grants exclusive jurisdiction to the French courts.

APPENDIX 1: STANDARD WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract)

For the attention of CARRÉ BLANC DISTRIBUTION, Service Client, 10 boulevard de Nancy, 42300 ROANNE.

  • Fax number:
  • Email address:
  • I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods:
  • Ordered on                (*) / received on (*) :
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only in the case of notification of this form on paper):
  • Date:
(*) Delete as appropriate.

APPENDIX 2: LIST OF STORES THAT DO NOT ACCEPT "IN-STORE" DELIVERY

  • All corners and boutiques in department stores.
  • All factory stores.

Terms and Conditions of the Carré Blanc & Moi Loyalty Program

The purpose of these general terms and conditions is to define the conditions of use of the loyalty program (hereinafter the "Program") in CARRÉ BLANC stores in mainland France (excluding Nailloux and Neuville-en-Ferrain) participating in the Program and on the www.carreblanc.com website (hereinafter the "Site"), by customers who have joined the Program (hereinafter the "Member"). Membership of the Program implies express and unreserved acceptance of all these terms and conditions by the Member. The Member therefore confirms that he/she has read and understood these terms and conditions and the Privacy Policy in their entirety before using the Program, and undertakes to comply with them.

ARTICLE 1 - LEGAL INFORMATION

The CARRÉ BLANC program is developed and managed by CARRÉ BLANC DISTRIBUTION, a société par actions simplifiée (simplified joint stock company) with capital of €1,563,125, headquartered at 12-14, Rond-Point des Champs Elysées, 75008 PARIS, registered with the PARIS Trade and Companies Registry under number 400 102 349 (hereinafter referred to as "CARRÉ BLANC").

ARTICLE 2 - MEMBERSHIP CONDITIONS

Membership of the Program is free of charge. It is offered by the sales team and when a customer account is created on the Site, or can be requested by any natural person of legal age, excluding staff members, when making a purchase in a participating CARRÉ BLANC store or on the Site.

In order to confirm the membership of the Member to the Program and so that the latter is informed of the latest news of the brand, the Member will communicate the following information:

  • Title, surname and first name
  • As desired or cumulatively: Postal address, e-mail address (mandatory to take advantage of our website loyalty program), mobile number
  • And, if he wishes, his date of birth.

Only one membership per person can be validated.

CARRÉ BLANC reserves the right to modify the conditions of membership of the Program at any time.

ARTICLE 3 - CONDITIONS OF OPERATION

When the Customer Card is created in the store or when a customer account is created on the Site, the Member is assigned a customer number. Customers already registered for the previous in-store program join the new program provided they have completed or updated their Customer Card. They retain their customer number. Customers who already have a customer account on the Site will automatically benefit from the Program and keep their customer number.

ARTICLE 4 - PROGRAM BENEFITS

  • Welcome offer: on the first purchase made after becoming a Member, a welcome offer in the form of a voucher will entitle the Member to a discount of €10 for every €50 spent (this offer will not be valid on the purchase of gift cards and cannot be combined with other current promotions or sales), which will be valid on his/her next purchase if made within 6 months of the day after the first purchase.
  • The permanent offer: from the second purchase onwards and with each subsequent purchase, a frequent visitor offer of 10% discount (this offer will not be valid for the purchase of gift cards and will not be cumulative with other current promotions) will be distributed to the Member, and will be valid on the next purchase made within a period of 3 months from the day following this purchase.
  • Exchange without receipt in store: on unwashed, unused items in their original packaging within 30 days of purchase. All items purchased in-store may be exchanged or credited. For reasons of hygiene, comforters, pillows and bedding protectors cannot be exchanged.
  • For all returns following purchases made on the Site, please refer to our General Terms and Conditions of Sale above or by clicking here.

And many other surprises await you...

ARTICLE 5 - PERSONAL DATA

The Member's personal information is processed by CARRÉ BLANC in order to send him/her information on our brand and on exclusive or non-exclusive commercial offers. By subscribing to the Program, the Member consents to the use of his/her personal data by CARRÉ BLANC. In accordance with the French Data Protection Act of January 6, 1978, as amended by Act no. 2018-493 of June 20, 2018, the Member has, in particular, the right to access, rectify, limit, oppose and delete information concerning him or her. The Member may object to receiving CARRÉ BLANC offers and more generally has a right to object to any form of processing as defined in paragraph 3 of Article 2 of the said law. To do so, simply send a request in writing to : CARRÉ BLANC Customer Service, 10 Boulevard de Nancy 42300 Roanne or [email protected]. For further information on the collection, processing and use of personal data, the Member may consult the privacy policy by clicking on this link Personal data policy and Cookies.

ARTICLE 6 - WITHDRAWAL OF PROGRAM

CARRÉ BLANC reserves the right to take any action it deems appropriate in the event of abusive or fraudulent use of the Program.
1) Any breach of these terms and conditions, or any abusive or fraudulent use of Program benefits by the Member or by any third party acting on behalf of a Member, may result in the automatic cancellation of Program benefits.
2) Benefits acquired in violation of these terms and conditions or through abusive or fraudulent use of the Program will be cancelled without compensation of any kind.

ARTICLE 7 - PROGRAM MODIFICATIONS

CARRÉ BLANC reserves the right to modify, add to or interrupt the Program or the present general terms and conditions at any time, subject to informing the Member via the www.carreblanc.com website and/or by in-store posting with one month's notice. The current version of the general terms and conditions of use is available in all CARRÉ BLANC stores in mainland France that are members of the Program (excluding Nailloux and Neuville-en-Ferrain) and on the www.carreblanc.com website.
In the event of termination or modification of the Program, CARRÉ BLANC will allow the Member to use the advantages previously acquired for a period of one month. Should the Member fail to use these advantages, they will be definitively lost.

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