Our general sales conditions

Last updated: 09/05/2023

Preamble

The company CARRE BLANC DISTRIBUTION is specialized and recognized, on an international scale, in the trading of products of the CARRE BLANC brand. In this regard, it wished, in consultation with the members of its sales network, to create a merchant site with the aim of presenting the CARRE BLANC collections and thus constituting a new tool for communication and assistance in consumer choice. The photos are provided for illustrative purposes and are not contractual. The user is invited to refer to the description of each product to know its precise characteristics and to contact, if necessary, CARRE BLANC DISTRIBUTION on +33 (0) 4.77.23.60.66 for any additional information.

ARTICLE 1 - PURPOSE AND SCOPE 

These general conditions of sale govern the relations between the company CARRE BLANC DISTRIBUTION - simplified joint stock company with share capital of 1,563,125 euros, registered in the Trade and Companies Register of PARIS under number 400 102 349, whose registered office is located at 12/14 Rond-Point des Champs Elysées 75008 PARIS - and the only consumers wishing to purchase CARRE BLANC products posted on the website  https://www.carreblanc.com  (hereinafter the " Site ”).

The Site is accessible to all users of the Internet network in principle 24 / 24h and 7 / 7d, except interruption, programmed or not, by CARRE BLANC DISTRIBUTION or one of its service providers, for the needs of its maintenance and / or its security. or case of force majeure as defined by law,
CARRE BLANC DISTRIBUTION cannot be held liable for any damage, whatever its nature, resulting from the unavailability of the Site.

The characteristics of the products offered for sale via the internet are available on this Site. The photographs are not contractual and cannot engage the responsibility of CARRE BLANC DISTRIBUTION if errors occur.

For any question relating to CARRE BLANC products put online (characteristics, use, etc.), the user can also contact CARRE BLANC DISTRIBUTION by telephone in accordance with the terms set out in article 11 hereof. He is solely responsible for the choice of his orders and the use of CARRE BLANC products.

The user who places an order online expressly and unreservedly accepts all of these general conditions of sale, to the exclusion of all other conditions.
CARRE BLANC DISTRIBUTION also reserves the right to modify these general conditions of sale. In this case, the applicable conditions will be those online on the day the order is placed by the user; the date of the last update appearing at the top of these presents being authentic. The user can access the general conditions of sale on the aforementioned Site at any time (without the unavailability or temporary inaccessibility of the Site being able to engage the responsibility of CARRE BLANC DISTRIBUTION). As such, the user is advised to save and / or print the general conditions in force on the day of his order. A copy is also sent to him by e-mail with the confirmation of his order.

ARTICLE 2 - REGISTRATION ON THE SITE

To be able to place an order, the user must create an account on the Site.

After completing the required information for creating an account and submitting the registration request, the user receives a registration confirmation by email.

The user undertakes to provide accurate personal information and to update it, through his account in the “Dashboard” section. For more information on the collection, processing and use of personal data, the user can consult the privacy policy by clicking on this link Personal data policy and Cookies ;

The user of the Site can place an order for CARRE BLANC products placed online as follows:

By internet: on www.carreblanc.com

The user, who wishes to place an order, selects the product (s) of his choice by clicking on "Add to basket".

At the end of this step, and after having clicked on "see my basket", a summary page corresponding to the order form appears on the screen, allowing the user to make any modifications, then to validate by clicking on "Finalize" the command ".

To access the finalization of the order, the user must, after logging into his account, indicate the billing address and click on "I choose my delivery address".

The user then has the choice of the type of delivery, to his billing address, to another address or free pick-up in store. After choosing his delivery method, the user must click on "I go to payment".

The user can check the details of his order as well as its total price and correct any errors before payment. In addition, he must read and expressly accept the general conditions in order to finalize the sale with CARRE BLANC DISTRIBUTION by clicking on "I accept the general conditions of sale".

CARRE BLANC DISTRIBUTION will acknowledge receipt of the order as soon as it is validated, by sending a confirmation e-mail including details of the products ordered, its general conditions of sale then in force as well as the related invoice. The user formally accepts the use of electronic mail for order confirmation.

The CARRE BLANC product offers posted online are valid while stocks last. In the event of unavailability of a product after placing an order, CARRE BLANC DISTRIBUTION informs the user as soon as possible. The payment made by the latter for the unavailable product (s) is returned to him as soon as possible and at the latest within fourteen days of payment of the sums he has paid; no compensation can be claimed from CARRE BLANC DISTRIBUTION.

CARRE BLANC DISTRIBUTION reserves the right to refuse any order placed under conditions that appear abnormal or to block it until the problem is resolved (examples: non-payment of previous orders, etc.).

French is the only language offered for the conclusion of contracts, contractual information is only presented in this language. As a reminder, these general conditions of sale only apply to the French Site.

You can, at any time, access the details of your order, by logging into your account, section: "My orders".

ARTICLE 4 - DELIVERIES

The products ordered can only be delivered to mainland France, Monaco, Belgium, Germany, Luxembourg, Netherlands, Austria, Spain (excluding islands), Ireland, United Kingdom, Italy, Portugal (excluding islands), Denmark , Estonia, Hungary, Latvia, Lituania and the Czech Republic, to the address indicated when ordering after payment of the amount thereof has been recorded.

The products of the same order are, in principle, delivered in one go except for particular problems (unavailability of a product for example) or constraint related to the packaging (bulky articles for example).

The user has the choice between the following delivery options:

- Delivery to one of the CARRE BLANC points of sale located in mainland France or Belgium, excluding corners and with the exception of certain shops listed in Annex 2. For the withdrawal of the products, the presentation of a valid identity document will be required. Users will find the list and location of these CARRE BLANC points of sale on the online store. Delivery to a Carré Blanc store is free and takes place according to the same deadlines as home delivery (see below).

- Delivery to the address of your choice in mainland France, Monaco, Belgium, Germany, Luxembourg, Netherlands, Autrice, Spain (excluding islands), Ireland, United Kingdom, Italy, Portugal (excluding islands), Denmark , Estonia, Hungary, Latvia, Lituania and the Czech Republic. Exclusions: Ceuta, Melilla, Canary Islands (Tenerife, Palma, Gran Canaria, La Gomera, El Hierro, Lanzarote, Fuerteventura), Azores, Madeira.

The order is shipped within an indicative period of 3 working days from its receipt on the Website.

The average transport time observed is 3 to 5 days in mainland France, Monaco, Belgium, Germany, Luxembourg, Netherlands, Autrice, Spain (excluding islands), Ireland, Italy, Portugal (excluding islands) and United Kingdom.

The average transport time observed is 4 to 7 days in Denmark, Estonia, Hungary, Czech Republic. 

The total time taken for the products to be made available in the store or at the address indicated is on average 8 to 10 working days from receipt of the order. It may not, in any case, ever exceed 30 days from the order. Delivery to the consumer's address is invoiced at the rate in force on the Site depending on the mode of transport and the country chosen by the latter.

For any additional information on the rates in force, please consult the page https://www.carreblanc.com/infos-livraisons .

At the time of delivery, it is up to the user to check the products delivered (quality, quantity, conformity with the order, etc.). No complaint will be taken into account at the expiration of the period of fourteen days from the day after the date of receipt of the products. A justified complaint made within this period will give the right to the exchange or refund of the product, without further compensation for the user.

ARTICLE 5 - PRICE

The prices of CARRE BLANC products posted online are indicated in euros. The price of each product selected by the user is indicated in bold and payable all taxes included. The price appearing on the summary of your order is indicated exclusive of tax and all taxes included. In the event of a change in the prices indicated on the online store, the products will be invoiced on the basis of the prices in force at the time the order is placed. These prices are exclusive of delivery costs. The selling prices are the selling prices commonly observed in stores in the countries of delivery. The price of each product selected by the user is indicated in bold and payable inclusive of all taxes (including VAT at the common law rate in force and eco-participation (s) applicable if necessary included).

ARTICLE 6 - TERMS OF PAYMENT / INVOICE

All products are payable in cash when ordering. In accordance with Article L. 221-14 of the Consumer Code, you acknowledge that by placing an order on the online store, you agree to pay CARRE BLANC DISTRIBUTION the full amount of the order. Payment is made in euros only through the DALENYS system (Be2Bill).

You can make your payment:
- By credit card
- By Paypal

- By Bancontat only for customers with a delivery address in Belgium. 

It is specified that at no time, the company CARRE BLANC DISTRIBUTION has knowledge of the bank card numbers provided by the user but that it is simply informed by the banking establishment that a transfer corresponding to the amount of the order. was made on his account.

If for any reason whatsoever (opposition or refusal of the issuing center for example), the debit of the sums due was impossible, the sale would be canceled altogether and the delivery would not be made.

The invoice relating to your purchase will be communicated to you when sending the confirmation email acknowledging receipt of your order. It will also be available on your online customer account at all times.

ARTICLE 7 - ECO-CONTRIBUTION

ARTICLE 8 - RESERVATION OF OWNERSHIP / TRANSFER OF RISK CLAUSE

The transfer of ownership of the products ordered is subject to full payment of their price. This clause does not prevent the transfer of risks related to the products to be borne by the purchaser from their delivery.

ARTICLE 9 - RIGHT OF WITHDRAWAL / RETURN

The Carré Blanc points of sale do not in any case manage the returns of packages from the Website. They accept exchanges of products purchased on the Website, excluding bedding products (duvets and earflaps) and  products from the decorative range  (excluding textile decoration). No refund will be possible. 

With the exception of bedding products (duvets and earflaps) and  products from the decorative range (excluding textile decoration), all products ordered (including products on promotion, sales, etc.) can be exchanged at a Carré Blanc point of sale located in metropolitan France or in Belgium (At the except for corners in department stores and factory outlets) or an online refund in the event of a return by post within the legal withdrawal period, namely 14 clear days from the day  after receipt of the order. This without having to justify reasons or pay penalties, the return costs by post being borne by Carré Blanc (excluding products from the decorative range), on the basis of the delivery rate indicated on the company's invoice. sender addressed to the consumer when returning the package. When the legal withdrawal period of 14 days expires on a Saturday, Sunday, public holiday or non-working day, it is protected until the first following working day. Products returned by post must be subject to a prior return declaration on the Site.

The user can exercise his right of withdrawal:
- by connecting to his Carré Blanc account then heading "my account", "my orders", "see my order", "return products", the consumer will obtain his return number which he must include in the package.
- by using the model withdrawal form appended to the general conditions of sale or any other unambiguous declaration, by post to the following address: 10 boulevard de Nancy, 43200 Roanne or by email: service.client @ carreblanc.com.

CARRE BLANC DISTRIBUTION will reimburse the products returned to the user as soon as possible and at the latest within fourteen days of receipt of the package at its premises, at the invoiced price (delivery costs included only up to the standard delivery method for each country) and by the same means of payment as that which you used for the initial transaction (by reference to article 6 hereof). In any case, this reimbursement will not incur costs for you.

Returned products must be intact, complete and packaged in their original packaging. The consumer must return the goods to the seller, at the latest within 14 days of sending his decision to withdraw. In the event of a total or partial return of an order, reimbursed or not by CARRE BLANC DISTRIBUTION, the risks (theft, loss of packages, etc.) related to the return are the sole responsibility of the consumer who must then, if so, if necessary, open a dispute with the company commissioned for the shipment. No refund will be made without prior receipt of the return package to the following address:

CARRE BLANC DISTRIBUTION
Customer Service
10 boulevard de Nancy
42300 ROANNE
You can contact us:
By internet: “Customer service” section
By phone and chat: from Monday to Friday from 8 am to 6 pm at +33 (0) 9 78 46 00 20 (Price of a standard call)
By email: service.client@carreblanc.com

All CARRE BLANC products for sale on the online store are subject to the legal guarantee of conformity and the guarantee against hidden defects.
In this regard, it is recalled that according to French law:

Legal guarantee of conformity
According to article L.217-3 of the French Consumer Code, "The seller delivers goods that conform to the contract and to the criteria set forth in article L.217-5. He is liable for defects in conformity existing at the time of delivery of the goods within the meaning of Article L.216-1, which appear within two years of delivery. In the case of a contract of sale of a good comprising digital elements :

1° When the contract provides for the continuous supply of a digital content or a digital service during a duration lower or equal to two years, or when the contract does not determine the duration of supply, the salesman answers for the defects of conformity of this digital content or this digital service which appear within two years as from the delivery of the good;
2° Where the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller shall be liable for any lack of conformity of such digital content or digital service that appears during the period in which it is supplied under the contract.

For such goods, the applicable period does not deprive the consumer of his right to updates in accordance with the provisions of Article L.217-19.

The seller shall also be liable, during the same time period, for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been made his responsibility under the contract or has been carried out under his responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to shortcomings or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to articles 2224 and following of the Civil Code. The starting point of the limitation period for the consumer's action is the day on which the consumer becomes aware of the lack of conformity.

According to Article L.217-4 of the Consumer Code: "The good is in conformity with the contract if it meets in particular, where appropriate, the following criteria:

1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract ;
2° It is fit for any special purpose sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and accepted by the latter;
3° It is delivered with all the accessories and installation instructions to be provided in accordance with the contract;
4° It is updated in accordance with the contract."

Article L.217-5 of the Consumer Code states that:

"I.- In addition to the criteria of conformity to the contract, the good is conform if it meets the following criteria:
1° It is fit for the purpose usually expected of a good of the same type, taking into account, if applicable, any provisions of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it has the qualities that the seller has presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided in the most recent version available at the time the contract is concluded, unless the parties agree otherwise;
4° Where applicable, it is delivered with all the accessories, including packaging, and installation instructions that the consumer can legitimately expect;
5° Where applicable, it is supplied with the updates that the consumer may legitimately expect, in accordance with the provisions of Article L.217-19;
6° it corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, taking into account the nature of the goods as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on the label.

II.- However, the seller is not bound by any of the public statements mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately able to know them ;
2° that at the time the contract was entered into, the public statements had been corrected in a manner comparable to the original statements; or
3° or that the public statements could not have influenced the decision to purchase.

III.- The consumer may not contest the conformity by invoking a defect concerning one or more particular characteristics of the good, which he was specifically informed deviated from the criteria of conformity set out in this article, deviation to which he has expressly and separately consented at the time of the conclusion of the contract."

Pursuant to Article L. 217-28 of the Consumer Code: "When the consumer asks the guarantor, during the course of the legal warranty or the commercial warranty granted to him at the time of the acquisition or repair of a good, for a repair covered by this warranty, any period of immobilization suspends the warranty that remained to run until the delivery of the good repaired. This period shall run from the time of the consumer's request for intervention or the time the goods are made available for repair or replacement, if this starting point is more favorable to the consumer. The warranty period is also suspended when the consumer and the guarantor enter into negotiations for an amicable settlement."

Under the terms of article L.218-2, notwithstanding article 2254 of the Civil Code, the parties to a contract between a professional and a consumer may not, even by mutual agreement, modify the duration of the limitation period, nor add to the causes of its suspension or interruption.

Thus, when acting under the legal warranty of conformity, the consumer: has a period of two years from the delivery of the goods to act; can choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L.217-12 of the Consumer Code; is exempted from proving the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for used goods (now twelve months). The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted. The consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

ARTICLE 5 - PERSONAL DATA