At Carré Blanc, we take our reputation for quality seriously, helped by our Customer Service, Product Management and retail teams.

«All of our customers have 30 days to return their products for a full refund and, in some cases, a goodwill gesture.»
Céline et Sylvia, Customer Service

«Customers can also come and talk to us in-store, where teams are supported by their regional managers. We’re able to exchange and refund products, either as a credit note or through the original means of payment.»
Olivier, Network Director

«When our customers get in touch to point out quality defects regarding items already in store, our teams intervene immediately to find out the extent of the problem. Once we’ve identified where in the product chain the defects occur, we’re able to contact our customers and partners and make decisions about stock levels, repairing products that have already been sold, or, in some cases, taking it off the shelves entirely.»
Laura, Product Manager
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