Delivery informations

Informations de livraison

Choose your delivery method

Delivery at home, in a relay point or in a shop
In France or abroad

Shop pick-up

2h subject to availability

FREE


If your order is immediately
of your order in shop,
it will be available within 3-5 working days.

Pick-up services

2 to 3 working days

6,90€


(Free from €100 purchase)

French residence

3 to 5 working days

€ 6.90


(Free from €100 purchase)

European residence

2 to 5 jours working days

From €7,90


(Free in Belgium and Luxembourg
for purchases over €100)

30-day returns guarantee. More info

Shipping

Pick-up services in France

Pick-up point
with colissimo


Pick-up point deliveries are only made in mainland France to one of the 26,000 Post Offices, Relais Pickup or Consignes Pickup. Your order is delivered within 2 to 3 working days* ( 3 to 4 working days for Corsica) to the collection point chosen at the delivery stage.

You will be informed by e-mail as soon as your parcel is available at the collection point. You will then have 8 days to collect it. For orders over €100 on our site, delivery to a collection point is free. For orders under €100, delivery costs 6,90€.

Pick-up delivery summary

- Price : 6,90€
- Free from €100 of purchase
- Delivery time: 2 to 3 working days
- Destination: Metropolitan France
- Carrier: Colissimo

* Shipment from Monday to Friday, excluding public holidays & exceptional periods.

Delivery

Home delivery in france

Standard delivery with
La Poste Colissimo


Deliveries are made without an appointment. Once your order has been confirmed, it will be delivered 3 to 5 working days (Monday to Friday - excluding public holidays and exceptional periods). On receipt of the dispatch confirmation e-mail, you can visit the Post Office website to track the progress of your parcel.

Absence during standard delivery

If you are absent at the time of delivery, a delivery notice will be sent to you so that you can collect your parcel from the nearest post office. Parcels are kept pending at the Post Office for 15 calendar days. If you do not collect your parcel within the time limit set by the carrier, the items will be returned to Carré Blanc and new delivery charges will be invoiced if you request a reshipment.

Items in the same order may be divided into several boxes (if the volume or quantity of the items so requires). In this case, they are, in principle, delivered in a single delivery unless there are particular problems (temporary or permanent unavailability of an item, for example).

Standard delivery summary

- Price: € 6.90
- Free from €100 purchase
- Deadlines : 3 to 5 working days
- Destination: Metropolitan France
- Carrier: La Poste Colissimo

* Dispatch Monday to Friday, excluding public holidays and exceptional periods.

Express delivery with DPD

Would you like your order to be delivered as quickly as possible? Thanks to express delivery, your order will be dispatched within 24 hours for all orders placed before 12 noon (only on working days, i.e. Monday to Friday - excluding public holidays and exceptional periods) with our partner DPD. You will be notified by e-mail and text message when the parcel has been picked up and the time slot on the day of delivery.

Absence during express delivery

If you are absent at the time of delivery, you can change the pick-up location up until midnight on the day before delivery. You have several options: delivery at a pick-up point, to a neighbour, at your place of work, at another address or at a DPD branch. You can also ask for delivery to be postponed to a later date.

Express delivery summary

- Price: € 8.90
- Free for purchases over 150€
- Deadlines: 24 to 48h working days**
- Destination: Metropolitan France & Monaco
- Supplement: Corsica and coastal islands (+ €16)
- Carrier: DPD

** Delivery within 48 hours for all orders placed before 12 noon from Monday to Friday, excluding public holidays and exceptional periods.

Delivery

Home delivery in Europe

Delivery in Europe by DPD

Would you like delivery within Europe? Thanks to our partner DPD, you can receive your order wherever you are. Delivery costs are calculated online and vary according to the destination country. Once you have placed your order, choose the Europe delivery method. Once you have received the dispatch confirmation e-mail, you can visit the DPD website to track the progress of your parcel. You will receive your parcel between 2 to 5 jours working days working days depending on the geographical area.

Express delivery summary area 1

- Price: 7,90€

- Free from 100€ purchase

- Delivery time: 2 to 3 working days

- Destinations: Belgium, Luxembourg

- Carrier: DPD

Express delivery summary area 2

- Price: 8,90€

- Free from 150€ purchase

- Delivery time: 2 to 3 working days

- Destinations : Germany, Netherlands

- Carrier: DPD

Express delivery summary area 3

- Price: 10,90€

- Free from 200€ purchase

- Delivery time: 3 to 4 working days

- Destinations: Austria, Spain, Italy, Portugal, Poland, Czech Republic

- Excluded: Spain (Ceuta, Melilla, Canary Islands, Tenerife, Palma, Gran Canaria, La Gomera, El Hierro, Lanzarote, Fuerteventera) Italy (Sardinia, Sicily) Portugal( Acores, Madeira)

- Carrier: DPD

Express delivery summary area 4

- Price: 13,90€

- Free from 250€ purchase

- Delivery times: 4 to 5 working days

- Destinations: Croatia, Denmark, Estonia, Hungary, Ireland, Slovakia, Slovenia, Sweden

- Carrier: DPD

A few more details

Exceptional deadlines

During busy periods (sales, end of year, etc.) or school holidays, delivery times may be temporarily extended. Thank you for your understanding.

Environment-friendly Colissimo

Our carbon neutral partnership

This eco-friendly delivery service allows us to deliver your parcels quickly while limiting our carbon footprint. Your parcels are delivered in electric vehicles by postal workers trained in eco-driving, which limits CO2 emissions. A clean delivery method that fits in with our CSR approach and our desire to combat global warming.

A few additional tips

Limitation of liability

The delivery times announced are not contractual and a possible delay in delivery does not give the right to damages from Carré Blanc. In case of return of the parcel due to an absence of the customer, a problem in the delivery address or an impossibility to receive the parcel, Carré Blanc will invoice the costs of reshipment to the customer.

Some additional advice

Order control

At the time of delivery, it is the responsibility of the customer to check the delivered articles (quantity, quality, compliance of the order, ...). No claim will be taken into account at the end of the fourteen-day period starting at the receipt date. A justified claim during this period will cover the replacement of the product or will give right to an exchange, without any other compensation. In case your parcel is damaged, you have the possibility to refuse its delivery. Notify the Carré Blanc customer service with the online contact form available by clicking here. We will then initiate a claim process with the carrier. In case of dispute, the investigation can last up to 21 working days.

Any further questions?
Our Customer Service team will be happy to answer any questions you may have.

close-icon

Added to cart

close-icon
View and Edit Cart