Delivery informations

France - standard

3 to 5 working days

Free from €70

France - express

24 to 48h working days

€11,90

EUROPE - express

3 to 5 working days

From €6,90
(Free from €70 in Belgium)

In-store pickup

2h depending on availability

Free

Home delivery in France

STANDARD DELIVERY WITH COLISSIMO POST

The deliveries are realised without the need to make an appointment. After the validation of your order, the delivery is made within 3 to 5 working days (Monday to Friday - excluding bank holidays and exceptional periods). Upon receipt of the confirmation of shipment email, you will be able to visit the Post Office website to track the delivery progress of your package.

EXPRESS DELIVERY WITH CHRONOPOST

Do you wish to be delivered as soon as possible? Thanks to the express delivery, your order is shipped within 48 hours for any order placed before noon (only during working days, Monday to Friday - excluding bank holidays and exceptional periods) with our partner Chronopost. Your order will be delivered directly at home, at the address you specified, or at the post office of your choice. This service is only available for customers living in metropolitan France.

ABSENCE DURING DELIVERY

In case of absence during the delivery, an attempted delivery note will be left in your mailbox so you can pick your parcel up in the nearest post office. The parcels are kept pending at the post office for 15 calendar days. In case of non withdrawal within the time limit set by the carrier, the products will be returned to Carré Blanc and new shipping costs will be charged in case you request a new shipment. Items from the same order can be split among several parcels (if needed, for volume or quantity reasons). In this case, they are in principle delivered at the same time except in the case of particular problems (temporary or permanent unavailability of an article for example).

STANDARD DELIVERY SUMMARY

  • Price : €6,90 (free from €70)
  • Delivery time : 2 to 3 working days
  • Destination : metropolitan France
  • Carrier: La Poste Colissimo

EXPRESS DELIVERY SUMMARY

  • Price : 11,90€
  • Delivery time : 24 to 48 hours working days
  • Destination : metropolitan France
  • Exclusion : Corsica and islands
  • Carrier: Chronopost

Home delivery in Europe

DELIVERY IN EUROPE WITH CHRONOPOST


Do you wish to be delivered abroad? Thanks to our partner Chronopost, you can receive your order wherever you are. The shipping costs are calculated online and may vary from a country to another.

After the placement of your order, choose the delivery option "Europe". Upon receipt of the shipping confirmation in your mailbox, you can track your shipment on Chronopost’s website. You will receive it within 2 to 5 working days depending on the geographical area.

EXPRESS DELIVERY SUMMARY AREA 1

  • Price: 6,90€ (free in Belgium)
  • Delivery time : 2 to 3 working days
  • Destinations : Belgium, Germany, Luxembourg, Netherlands
  • Carrier: Chronopost

EXPRESS DELIVERY SUMMARY AREA 2

  • Price : 15,90€
  • Delivery time : 3 to 4 working days
  • Destinations : Austria, Spain (excluding islands), Ireland, Italy, Portugal (excluding islands)
  • Exclusions: Ceuta, Melilla, Canary Islands (Tenerife, Palma, Gran Canaria, La Gomera, El Hierro, Lanzarote, Fuerteventura), Azores, Madeira
  • Carrier: Chronopost

EXPRESS DELIVERY SUMMARY AREA 3

  • Price: 17,90€ for an average parcel (2kgs) for a home delivery with signature
  • Delivery time : 4 to 5 working days
  • Destinations : Denmark, Estonia, Hungary, Latvia, Lithuania, Czech Republic
  • Carrier: Chronopost
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Some additional information

EXCEPTIONAL DELAYS

Exceptional delivery times : during sales or school vacation periods, delivery times may be temporarily extended. Thank you for your understanding.

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Our carbon neutrality partnership

ENVIRONMENT-FRIENDLY COLISSIMO

This eco-friendly delivery service allows us to deliver your parcels quickly while limiting our carbon footprint. Your parcels are transported in electric vehicles by postal workers trained in eco-driving, which limits CO2 emissions. A clean delivery method that is in line with our CSR approach and our desire to combat global warming.

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Some additional advice

LIMITATION OF LIABILITY

The announced deadlines are not contractual and a possible delay in delivery does not entitle Carré Blanc to provide damages and interests. In case a parcel is returned due to the absence of the customer, a wrong delivery address or the impossibility to receive the package, Carré Blanc will charge the customer for the reshipping costs.

ORDER CONTROL

At the time of delivery, it is the responsibility of the customer to check the delivered articles (quantity, quality, compliance of the order, ...). No claim will be taken into account at the end of the fourteen-day period starting at the receipt date. A justified claim during this period will cover the replacement of the product or will give right to an exchange, without any other compensation. In case your parcel is damaged, you have the possibility to refuse its delivery. Notify the Carré Blanc customer service with the online contact form available by clicking here. We will then initiate a claim process with the carrier. In case of dispute, the investigation can last up to 21 working days.