Different moments in life. For each one, a Carré Blanc guarantee. We’ve always loved decorating and adorning your homes with unrivalled home textiles. We were determined to do more, to do better. So we’ve created a guarantee that’s unrivalled, too. See for yourselves.
The 3 warranties

You’re entitled to change your mind, make a mistake, or decide that, after all, it’s not quite what you had in mind. The only rules are: return your item to us within 100 days of your purchase. Items must be new, with the tags still attached and in their original packaging. Easy, isn’t it?

This rarely happens, but as to err is human, it is possible that a minor fault might slip through our meticulous checks.Up to 10 years* after your purchase, We’ll replace your Carré Blanc part. Quality is one of our core values – one of the reasons why you remain so loyal to us. We’re so proud of it that we guarantee our design. Let’s strive for perfection.

Twenty years ago, you moved into your first flat, your arms full of plans, dreams… and a set of Carré Blanc bed linen. Many years later, you find yourself thinking that your now-large bed deserves some new sets too. That’s just as well: no matter how long it’s been with you, your Carré Blanc bed linen comes with a lifetime guarantee. By returning your old home textiles to us, you’ll receive 20 per cent off the purchase of a product* in the same category. Depending on its condition, we’ll either donate it to a charity or recycle it. Long may it last!
Your situation
You have made a purchase on carreblanc.com or in-store
Good news: your Lifetime Warranty was automatically activated when you made your purchase.
To make an enquiry regarding an order placed on carreblanc.com, log in to your customer account and go to the ‘My Warranty’ section.
For purchases made in-store, your local shop remains your primary point of contact.
This product is a gift, or comes from a marketplace
Your product is also eligible for our Lifetime Guarantee.
To activate it, create your Carré Blanc account and then go to the "My Warranty" section.Activate my warranty
5 years for mattress protectors, pillows and duvets (excluding goose down filling), as well as terry towelling, homewear, table linen and accessories.
7 years for duvet covers, pillowcases, fitted sheets and flat sheets.
10 years for pillows and duvets with goose down filling.
The Carré Blanc Warranty is available from October 8, 2026 for all purchases made on our website, in our stores and on marketplaces.
It is not retroactive and applies to purchases made from this date onwards.
Have you received a Carré Blanc product as a gift or purchased an item on a marketplace?
Good news: to benefit from its warranty, simply create an account on carreblanc.com and activate the warranty in the "Lifetime Warranty" section.
For purchases made on our website or in our stores, your Lifetime Warranty is automatically activated at the time of purchase.
If you have a Carré Blanc store nearby, we recommend visiting us directly.
If you are unable to visit a store, contact us via our Warranty form in the "My Account > My Warranty" section.
Our Customer Service team will guide you through the next steps.
Yes, the warranty accompanies you throughout the entire lifetime of your relationship with Carré Blanc.
For up to 10 years*, our Quality Warranty protects your pieces. Beyond that, our Transfer Warranty continues to support you for as long as you keep them.
When you bring back your old Carré Blanc home linen, you receive 20% off the purchase of a new product from the same category.
Depending on its condition, we either donate it to a charity or recycle it.
If you notice a manufacturing defect during your product's warranty period, Carré Blanc undertakes to replace the affected item.
A manufacturing defect is an issue that affects the product's conformity, durability, finish or expected performance. This may include a stitching defect, a missing element — such as a pompom —, an abnormal change in size, or any other defect related to its manufacturing.
Conversely, damage caused by use refers to deterioration resulting from improper use or care that does not comply with our recommendations. To care for your home linen over time, we recommend following the instructions on the label sewn into each item, as well as our care advice. To preserve the beauty and quality of your linen for longer, discover our range of fabric care products, specially selected to care for your Carré Blanc pieces.
And if you are unsure, our Customer Service team and interior stylists are here to advise and assist you.
The Carré Blanc Warranty gives you the peace of mind to enjoy your pieces year after year.
Can’t find your question in these FAQ? Our customer service team will be happy to help.
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