Frequently asked questions

Our fitted sheets for hinged beds are available in the range Néo for the colors white, grey and linen (dimensions: 2 x 80 x 200 cm). cm).

The size of your duvet cover depends on the size of your mattress. To make sure you're doing the right choice, you can consult our size guide available on all our product sheets.

Gift cards are available near you in every store, and only valid in them. Find the list of our stores here.

Your offers related to the loyalty program can also be used from your customer account on our site. To know more about it, click here.

When you want to know the availability of an item in shop, you just have to click on "Check availability in store" as shown on the screenshot of the product sheet below, then select the shop of your choice by searching by town, postcode or by geolocating yourself.

Several delivery methods are at your disposal. Go to our page "Shipping" to learn more.

Any order placed from the website can be delivered in metropolitan France and in Europe. Go to our page "Shipping" to learn more.

The delivery is available in metropolitan France and in Europe. Go to our page "Shipping" to learn more. You can however find a Carré Blanc store near you by clicking here.

Yes, you can enter the shipping address of your choice when placing your order. The same principle can be applied for the billing address, it can be modified if you wish to offer a gift to your loved ones.

Any exchange is possible in the store of your choice. In order to do so, bring your identity card and the delivery note that was inside the package you received. Returns in store will be subject to an exchange or a voucher valid in the store where it has been issued. In order to check the availability of the product we advise you to call the store first before making the trip. To find your store click here.

Refund claims are available only through our website. To request a refund, log into your customer account, section "My account" > "My orders" and select the order by clicking on "View my order", then click on the icon on the top right "Return products". All you have to do is follow instructions. Your products will be refunded at the latest within 14 days following your request, given that we have received the returned products in the meantime.

You have 30 days starting from the date of your order. Returned products must be intact, complete and wrapped in their original packaging. If your product is intact (not washed yet and still labeled) but no longer in its original packaging, you can still return it and ask for a refund. You will then have to select "item status/open" when making your request. More information about Exchange and returns.

If your order status is still "In preparation", your return label cannot be created. To unblock the situation, please contact us with your order number by phone at 09 78 46 00 20 or by e-mail at the following address : service.client@carreblanc.com. After processing your request, you should see the "Return products" button when viewing your order from your customer account.

To retrieve your password, click on "Forgotten password" when trying to login. A new password will be generated and sent to your email address. You will then be able to change it by going in the section "My information" in your customer account.

If you have not proceeded yet to the payment of your order, you can modify it. Otherwise, if your order is validated it is impossible to modify it (change of size, remove a product from an existing order, etc).

To learn more, go on the page https://boutiques.carreblanc.com. Select your store and click on "See the store description". You can also call your store directly in order to know what services are available.