Most asked questions

Products and services

The customized embroidery service is available in Carré Blanc stores and from our website for deliveries in store offering this service. You will find more information about embroidery here.

Our fitted sheets for hinged beds are available in the range Néo for the colors white, grey and linen (dimensions: 2 x 80 x 200 cm). cm).

The size of your duvet cover depends on the size of your mattress. To make sure you're doing the right choice, you can consult our size guide available on all our product sheets.

Gift cards are available near you in every store, and only valid in them. Find the list of our stores here.

Your offers related to the loyalty program can also be used from your customer account on our site. To know more about it, click here.

Payments

The payment on our website is done by credit card (MasterCard or Visa) and Paypal through the Rentabiliweb secured payment platform. We would also like to inform you that at no time we are aware of the numbers provided. We are simply notified by our bank that the payment of the order has been carried out properly. Payments by cheques are not allowed for now on our website.

Shipping

The average delivery time observed is 3 to 6 working days as of your order confirmation. It will never exceed 30 days starting from this confirmation. You can also track the status of your order by logging into your customer account in the section "My orders".

Several delivery methods are at your disposal. Go to our page "Shipping" to learn more.

Any order placed from the website can be delivered in metropolitan France and in Europe. Go to our page "Shipping" to learn more.

The delivery is available in metropolitan France and in Europe. Go to our page "Shipping" to learn more. You can however find a Carré Blanc store near you by clicking here.

Yes, you can enter the shipping address of your choice when placing your order. The same principle can be applied for the billing address, it can be modified if you wish to offer a gift to your loved ones.

Returns and refunds

We are sorry to hear that. If a product is not to your liking, two solutions are available: you can either make an exchange in the store of your choice, or you can ask for a refund through your customer account in the “My orders” section.

Any exchange is possible in the store of your choice. In order to do so, bring your identity card and the delivery note that was inside the package you received. Returns in store will be subject to an exchange or a voucher valid in the store where it has been issued. In order to check the availability of the product we advise you to call the store first before making the trip. To find your store click here.

Refund claims are available only through our website. To request a refund, log into your customer account, section "My account" > "My orders" and select the order by clicking on "View my order", then click on the icon on the top right "Return products". All you have to do is follow instructions. Your products will be refunded at the latest within 14 days following your request, given that we have received the returned products in the meantime.

You have 30 days starting from the date of your order. Returned products must be intact, complete and wrapped in their original packaging. If your product is intact (not washed yet and still labeled) but no longer in its original packaging, you can still return it and ask for a refund. You will then have to select "item status/open" when making your request. More information about Exchange and returns.

If your order status is still "In preparation", your return label cannot be created. To unblock the situation, please contact us with your order number by phone at 09 78 46 00 20 or by e-mail at the following address : service.client@carreblanc.com. After processing your request, you should see the "Return products" button when viewing your order from your customer account.

Order
process

In order to change your delivery address, please log into your customer account and contact us by clicking here or call us directly at 09 78 46 00 20.

To retrieve your password, click on "Forgotten password" when trying to login. A new password will be generated and sent to your email address. You will then be able to change it by going in the section "My information" in your customer account.

If you have not proceeded yet to the payment of your order, you can modify it. Otherwise, if your order is validated it is impossible to modify it (change of size, remove a product from an existing order, etc).

Stores

From the homepage and every page of our website, you can access the schedule of your store on the top right of the window. You can also choose your store by going on the page : https://boutiques.carreblanc.com

To learn more, go on the page https://boutiques.carreblanc.com. Select your store and click on "See the store description". You can also call your store directly in order to know what services are available.

Do you have another question?

Our customer service is available for any unanswered questions.

You can also contact us directly by email : service.client@carreblanc.com

Or by postal service :

Carré Blanc Distribution SAS
10 boulevard de Nancy
42300 Roanne - France